Qualifying for a Return
- Returns will be accepted within 30 days of purchase.
- The item must be in new, unused condition with original packaging.
- RMA # is required.
- A refund will be applied to the original card used in the transaction.
- Credit will be given for merchandise only, not including shipping charges.
- Some items may be subject to a 15% restocking fee.
- An email notification will be sent when a return is received.
- Please allow up to 10 business days for your financial institution to reflect credit.
Obtaining an RMA #
Obtain a return merchandise authorization number (RMA#) by contacting Customer Service at 800-311-5294 between 8-5 PST Monday-Friday or use the Contact Form
Mailing Your Return Package
Mail your return package to :
1500 Westec Drive
Eugene, OR 97402
Closeout Items and Factory Seconds
Closeout items and factory second sales are non-refundable.
If you need to exchange your burley.com purchase, please follow the return procedure to return the item(s) for a refund and place a separate order for the new item(s). If you are interested in exchanging a Burley product that was purchased from another retailer, please contact that retailer regarding their return policy.
Defective or Damaged Goods
If you believe you have received a defective item, please contact our customer service department for
assistance: 800-311-5294 or use the Contact Form
If your order arrives damaged from the shipper, please refuse the delivery. If you discover shipping
damage upon opening your package, please contact our customer service department immediately,
and save all of the packaging material so that a claim can be filed with the shipping company.