Return Policy | Burley
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Return Policy

Merchandise Returns

Customer satisfaction is very important to us. If, for any reason, you are not satisfied with your purchase,
you can return your new, unused product within 30 days and we will refund the purchase price. Just
follow these easy steps:

1. Obtain a return merchandise authorization number (RMA#) by calling us at 800-311-5294 between
8:00am and 5:00pm PST, or email customer service at

Please Note:
– All returns must be unused and in the original packaging.
– Returns will not be accepted without an RMA#.
– Closeout items and factory second sales are non-refundable.
– Some items are subject to a 15% restocking fee. These items include: D’Lite, Solo, Cub, Encore,
Honey Bee, Bee, Tail Wagon, Nomad, Flatbed, Piccolo, Kazoo, Burley Plus, MyKick and Travoy.

2. Include your original order number (or packing slip) with your return. Clearly mark the RMA# on
the outside of your package.

3. Mail your return package to:
Burley Design, LLC
ATTN: Returns
1500 Westec Drive
Eugene, Oregon 97402

As soon as we receive and process your return, we will notify you via email. Normally, the credit
should show on your credit card account within one week after we receive your returned product,
but could take longer to show up on your billing statement depending on your billing cycle. Credit
will be made via the original payment method. Credit will be given for merchandise only, not
including shipping charges.

Merchandise Exchanges

If you need to exchange your purchase, please return the original item for a refund and
place a separate order for the new item.

Defective Goods

If you believe you have received a defective item, please contact our customer service department for
assistance: 800-311-5294 or email

Damaged items

If your order arrives damaged from the shipper, please refuse the delivery. If you discover shipping
damage upon opening your package, please contact our customer service department immediately,
and save all of the packaging material so that a claim can be filed with the shipping company.

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